What Our Customers Say

We are grateful for our many longstanding relationships with our customers. Here are some of the kinder words they have shared with us about our team.

Thank you both for the work this week. What an exceptional crew you are employing. (The homeowners) and I are very pleased to see this progress, but I just needed to let you know- that’s a great crew!
— M.H., Bell Canyon, CA
I wanted to let you know that the lift (by Arrow Lift) worked superbly the other day when the neighboring house burned. We didn’t have much time. Dave turned in his wheelchair, rolled to the button that opens the garage door, rolled out and pressed the button for the lift, got himself down into the garage. The smoke rolled over our house, but there’s no visible damage to our home, and no injuries. And the lift worked perfectly. Thank you for all your attention to this.
— L.T., Blaine, MN
Your service technician just left here a few minutes ago and the stairlift is now operational again. Your service technician does a wonderful job. Thanks again!
— S.C., Cincinnati, OH
From the commencement of our dealings with your sales personnel to the time that the units were completely installed and tested by your field staff, these services can be described as excellent.

Having spent a career in mechanical engineering I view your product to be well designed and manufactured with efficient installation. We highly recommend to the general public the use of your product and accompanying services.
— William L. Dean P.E. F.A.S.M.E., CA
Please thank Caleb for his understanding & persistence. Also Duane for his capable service.
— C.J., Magnolia, OH

Yesterday technician Benjamin Plitt provided the best service call I’ve ever experienced with your company. … When his work was completed he explained what he fixed and why he fixed it. I really appreciated his careful assessment accompanied by his skilled technical work.

Please let him know that he represents your company very well!
— M.M., Appleton, WI

Arrow Lift did a beautiful job on our install. Your technician was so kind and professional. He helped me teach my husband how to use the lift. We are very happy satisfied customers! Thank you Brett for making it happen so quickly for us (and of course Caleb & the service team).
— R.R., Rochester, MN
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We ordered our stair lift on Monday- Arrow Lift installed it on Wednesday, and it works beautifully! Your technician John was very friendly, and did a terrific job.

We love our stair chair!
— J.L., Clovis, CA

Duane is a wonderful employee. The world would be a better place if more employees were like him. He was polite and knowledgeable.
— R.P., Brook Park, OH

Thank you for the recent installation of a chair lift in our home. We know it was an unusual installation, but completed very well. The measuring of each step and the diagrams led to a well-built, smooth riding chair lift. It will provide our family the ability to be together.
— J.J. & L.J., Bayfield, WI
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Neal is a fabulous technician. He is very thorough. I love it when he comes out.
— B.L., Jamestown, ND

Just wanted to thank you for sending your technicians out my way to do the repairs. I truly appreciate your always-positive attitude in helping me solve some of the issues I have been facing when using the elevator. It has been a pleasant journey for me so far, from having found your company to having it now under a maintenance contract. Everyone I have encountered so far is very helpful & so pleasant!

Thank you, Ben for your cheerful disposition over the phone, & the effort of both of your technicians in helping me solve my issues with the elevator.

I am glad I found Arrow Lift!
— M.K., San Francisco, CA

Duane did a fantastic job when he was out servicing our elevator. Duane is a definite credit to your company. He did a GREAT job and I was really impressed with his professionalism and how well he treated and worked with the Benihana employees when he was out here.
— P.R., Benihana Restaurant in Beachwood, OH

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This is a huge thank you, Miranda and the Arrow Lift team, for responding to our elevator malfunction yesterday. We had a special event at our school for which I’d hoped we’d have the elevator back in service. Miranda and your great Arrow Lift team somehow managed to respond to our school and got the job done. Thank you so much for providing superior service. Your team is THE BEST!!!
— B.D., Bright Water Montessori School in Minneapolis, MN

I have been extremely satisfied with all contact with Arrow Lift. I’m very pleased with your Sales/Installation/Service.
— D.D.M., Sturgeon Bay, WI

This note is to recognize your high level of professionalism and quality that I experienced as you sold and installed a chair lift at J.P.’s home in Eden Prairie. Your sales representative, Brett, couldn’t have been more helpful and your installers were quick, competent and pleasant. We are very pleased with the product and what it means to allow Tim to stay in his home. Thank you for being so wonderful to deal with.
— J.S., Eden Prairie, MN

Marsha and I are extremely happy with our stair lift. It’s an excellent product and we would recommend it to anyone. We would also like to say that you, Doug, are very professional and when meeting you for the first time it seemed as I have known you for years. You are a delightful fellow with excellent knowledge of you products. The installers were very professional. They maintained a clean work area and performed their duty like experts. They were very respectful and explained the operation from unloading the truck to the operation of the chair. All in all, we are happy and satisfied with the performance of Arrow Lift and all those involved in our purchase. Great value for the dollar.
— K.H. & M.H., Andover, MN

Arrow Lift has a FINE employee in Josh. He was very pleasant, knowledgeable, and friendly. He spoke highly of the company, said it was a great place to work for, and represented Arrow Lift very well. I wish I would’ve gone with Arrow Lift from the start, I trust your company and the work you do.
— M.H., Boyceville, WI

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Josh was out servicing my stair lift and he did an excellent job. Josh represents Arrow Lift as a true professional... Every technician that has been out to service my equipment has been exceptional. I’m extremely happy with your company and the service you provide… and very happy that I have the Plus Plan.
— H.L., Fridley, MN

We are starting to use the VPL more these days and it is working great. Everybody at Arrow Lift has been taking very good care of us and I appreciate it.
— T.R., St. Peter's AME Church in Minneapolis, MN

I want you to know how very pleased we were with the service we received from Arrow Lift, and especially from the installers; Mike and Jacob. I highly recommend your company and wanted to thank Mike and Jacob for being so polite and thorough with all their work from installing to removing our lifts.
— M.K., Grand Rapids, MN

I have been thrilled with your service. Hwvxyeej was so kind and efficient, and I had a great experience with Doug as well. I’ve passed on the happy news to my friends.
— D.M., Minneapolis, MN

Tim was always on time, patient, tolerant, an exceptional person to work with. I rarely go out of my way to call in and let people know that he appreciates the work they’ve done, but I REALLY wanted to make sure that we all knew what a great job Tim did for him and how much he appreciated working with him.
— B.L., Jamestown, ND

I want to pass on how happy/satisfied that I’ve been dealing with all the Arrow Lift employees during every phase of our elevator installation process. I will be sure to recommend Arrow Lift.
— A.R., Brainerd, MN

I purchased a stair lift for my in-laws, who live with us 6 months out of the year. They would not be able to be in the home without the stair lift. We really appreciate everything that Arrow Lift has done for them and everybody who has worked with us. Everybody has been so kind and helpful… Nothing but great things to say about Arrow Lift. If I know of anybody needing this equipment, I will recommend you hands down.
— B.P., Wyoming, MN

I am VERY HAPPY with Ben’s service this morning. He found a number of things that needed adjustment and I feel that he did a very thorough job.
He was very helpful and I’m very pleased with everything he did.
— D.J., Waupaca, WI

I absolutely love the stair lift you put in my garage. It really solved the problem for me, as I’ve fallen down the steps a couple of times and no longer have to worry about that with the lift. I’ve been very impressed with everybody I’ve dealt with from Arrow Lift.
— J.T., Eden Prairie, MN

I have the highest praises for Jacob during the two service calls he made to their residence. He is the kindest and most polite technician. My husband James & I thought he was wonderful and were pleased with a job well done.
— J.O., Mankato, MN

Hwvxyeej performed excellent work on our stair lifts last Tuesday. He went above and beyond by cleaning both chairs thoroughly, while being very polite and conversational. He did a great job, and we would love to have Hwvxyeej service both chairs next year as well.
— B.C., Crystal, MN

We’re ecstatic about the service and solution for our daughter Olivia.

We cried for an hour after Olivia took her first ride on the lift. She can now “do it herself”, “get herself outside in an emergency” and “walk the dog without any help”. We videotaped the first ride and I’m sending that later today.

The crews who installed the lift were excellent and my son was also thrilled to be able to “help” put his sister’s lift in for her.
— A.W., Zimmerman, MN

I would like to thank you and everyone at Arrow Lift for facilitating a quick repair for my 92 year old mother’s chair lift. My mother is grateful that the service visit came a day earlier than anticipated.

That extra day may not seem like a lot for you or I. However, to my mother, that extra day meant one day less she had to negotiate the stairs without the use of the chairlift.

I continue to have nothing but praise and good things to say about Arrow Lift and the local Appleton office. Charlie and Miranda have been friendly, and continue to be attentive and timely to my mother’s needs.

Maintenance problems have been few, and my mother is very pleased with the chair lift and the freedom that it offers.

Thank you very much for your excellent service and support.
— J.P., Appleton, WI

It’s been very difficult to find a company to fix my older home elevator. When I spoke to Caleb in the office I was immediately put to ease about choosing Arrow Lift. I’ve been very impressed by your fast response time, reasonable rates, on time technicians, and ability to work on my particular lift. I work in the service industry and can tell you really have a great team. Keep up the good work!
— A.U., Tonka Bay, MN

Chia did a really fine job yesterday when he installed my stair lift. He is a great employee and he works well with your customers. He is a real asset to your company.
— M.O., St. Paul, MN

My husband and I have recently had the pleasure of doing business with Arrow Lift. We worked with Brett Torfin, and we have nothing but praise. Brett is easy to work with, he is professional, careful, thorough, knowledgeable, and respectful. Brett knows his product, and knows the competition. We are so happy with our experience, that we simply must spread the word.
— J&M N., MN