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Management Team


Sandy Benes

Director of Project Management

Sandy leads our project delivery team, specializing in bringing our customers' projects in on time and on budget.

Sandy has been contributing her organizational leadership to the Arrow Lift family for nearly 2 decades.


Brent Louviere

Director of Corporate Projects

Brent has been with our team since 2007, focusing on operational efficiency and business processes.

Brent has spearheaded efforts in California and has extensive project & operations management experience.


Tim Stephens

Director of Field Operations, Upper Midwest

Tim has been with Arrow Lift since 2002 and currently serves as Upper Midwest Field Operations Manager. Tim enjoys helping improve the quality of people's lives in their home.

Tim has a degree in Electronic Technology from Anoka Technical College. He has been a licensed contractor in Minnesota since 1993 and is also a licensed elevator constructor.


Ken Chipman, CPA

Controller & Accounting Manager

Ken has been working in accounting management for nearly 3 decades, and joined our team in 2014 to lead our accounting and administrative staff.


Brett Torfin

Stair Lift Sales & Marketing Manager

Brett has been with our team since 2012 and leads our stair lift sales efforts nationwide.

Brett specializes in solving home accessibility problems for customers of all ages by working with end users to identify and resolve accessibility challenges in their homes and places of worship.


Caleb Rocke

Customer Service Manager

Caleb has been building the Arrow Lift customer service team since 2011.

Caleb is a published novelist and has worked in film as well as advertising, and has an encyclopedic knowledge of our service customers.


Matt Miller

California Field Operations Manager

Matt is an elevator industry veteran and leads our technical team in California. Matt is a Certified Competent Conveyance Mechanic (CCCM) in California and a licensed Elevator Mechanic (Los Angeles).

Robert Van Patten

Information Technology Manager

Robbie is a highly organized team-builder and has been working in the elevator industry since 2014.

Robbie's expertise in systems planning & solution delivery allows him to work across multiple organizational areas in supporting our sales, operations, & accounting teams.