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Management Team


Sandy Benes

Director of Contracts & Administration

Sandy has been contributing her organizational leadership to the Arrow Lift family for nearly 2 decades. She has managed customer service, accounting, and project management prior to overseeing contract review & administration.

Robert Van Patten

Director of Operations, California

Robbie is a highly organized team-builder and has been working in the elevator industry since 2014.

Robbie's expertise in systems planning & solution delivery allows him to work across multiple organizational areas in supporting our sales, operations, & accounting teams.


Tim Stephens

Director of Field Operations, Midwest

Tim has been with Arrow Lift since 2002 and currently manages Midwest Field Operations. Tim enjoys helping improve the quality of people's lives in their home.

Tim has a degree in Electronic Technology from Anoka Technical College. He has been a licensed contractor in Minnesota since 1993 and is also a licensed elevator constructor.


Ken Chipman, CPA

Controller & Accounting Manager

Ken has been working in accounting management for nearly 3 decades, and joined our team in 2014 to lead our accounting and administrative staff.


Brett Torfin

Midwest Stair Lift Sales Manager

Brett has been with our team since 2012 and leads our stair lift sales efforts in the Midwest.

Brett specializes in solving home accessibility problems for customers of all ages by working with end users to identify and resolve accessibility challenges in their homes and places of worship.


Caleb Rocke

Customer Service Manager, Midwest

Caleb has been building the Arrow Lift customer service team since 2011.

Caleb is a published novelist and has worked in film as well as advertising, and has an encyclopedic knowledge of our service customers.


Matt Miller

Manager of Field Operations, California

Matt is an elevator industry veteran and leads our technical team in California. Matt is a Certified Competent Conveyance Mechanic (CCCM) in California and a licensed Elevator Mechanic (Los Angeles).


Susan Bethea

Customer Service Manager, California

Susan started at Arrow Lift as a Customer Service Representative and Scheduler before becoming our Customer Service Manager in California. Susan takes an organized and creative approach to scheduling service technicians throughout the state.

Susan enjoys helping people maintain their accessibility lifts so they can live more comfortably, and access all areas of their homes.

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Jeremy Kness

Project Manager, Midwest

Jeremy has been with Arrow Lift since 2008.  Jeremy began in the field, working in Service and later, Operations.  He transitioned into a Project Manager role in 2016.

Jeremy has a degree in Electronic Technology from Lake Superior College and has been a Licensed Elevator Constructor since 2012.


JJ Hepp

Information Technology Manager

JJ previously worked in non-profit disaster relief, operations management, and web site design and consulting, before joining our IT team in 2017.