Director of Contracts & Administration
Sandy has been contributing her organizational leadership to the Arrow Lift family for nearly 2 decades. She has managed customer service, accounting, and project management prior to overseeing contract review & administration.
Robert Van Patten
Director of Operations, California
Robbie is a highly organized team-builder and has been working in the elevator industry since 2014.
Robbie's expertise in systems planning & solution delivery allows him to work across multiple organizational areas in supporting our sales, operations, & accounting teams.
Director of Field Operations, Midwest
Tim has been with Arrow Lift since 2002 and currently manages Midwest Field Operations. Tim enjoys helping improve the quality of people's lives in their home.
Tim has a degree in Electronic Technology from Anoka Technical College. He has been a licensed contractor in Minnesota since 1993 and is also a licensed elevator constructor.
Ken Chipman, CPA
Controller & Accounting Manager
Ken has been working in accounting management for nearly 3 decades, and joined our team in 2014 to lead our accounting and administrative staff.
Midwest Stair Lift Sales Manager
Brett has been with our team since 2012 and leads our stair lift sales efforts in the Midwest.
Brett specializes in solving home accessibility problems for customers of all ages by working with end users to identify and resolve accessibility challenges in their homes and places of worship.
Customer Service Manager, Midwest
Caleb has been building the Arrow Lift customer service team since 2011.
Caleb is a published novelist and has worked in film as well as advertising, and has an encyclopedic knowledge of our service customers.
Manager of Field Operations, California
Matt is an elevator industry veteran and leads our technical team in California. Matt is a Certified Competent Conveyance Mechanic (CCCM) in California and a licensed Elevator Mechanic (Los Angeles).
Customer Service Manager, California
Susan started at Arrow Lift as a Customer Service Representative and Scheduler before becoming our Customer Service Manager in California. Susan takes an organized and creative approach to scheduling service technicians throughout the state.
Susan enjoys helping people maintain their accessibility lifts so they can live more comfortably, and access all areas of their homes.
Project Manager, Midwest
Jeremy has been with Arrow Lift since 2008. Jeremy began in the field, working in Service and later, Operations. He transitioned into a Project Manager role in 2016.
Jeremy has a degree in Electronic Technology from Lake Superior College and has been a Licensed Elevator Constructor since 2012.
Information Technology Manager
JJ previously worked in non-profit disaster relief, operations management, and web site design and consulting, before joining our IT team in 2017.