Which Stairlift Should I Buy? (Part Two)

Many home owners and family members struggle with the question “Which Stairlift Should I Buy?” Previously, we pointed out two common misconceptions about stairlifts: that they are a commodity (all the same, so just find the cheapest one), and that quality is determined exclusively by the manufacturing of the stairlift equipment itself. In our last article, we addressed the first point by discussing how there are important differences among stairlift equipment options when it comes to safety, ease of use, and reliability.

This leads us back to the other, vitally important part of the stairlift purchase equation: who is installing and servicing the stairlift? Let’s compare two options for stairlift installation and service:

Option A Option B
*Background checked for your safety and peace of mind ?
*Drives a marked company vehicle so you know who they are ?
*Installs stairlifts for a living and has received the proper training ?
*Available for service after installation ?
*Installs and services multiple brands ?

That’s quite the contrast, isn’t it? Hopefully, you can find a stairlift installation and service company in your area that looks like “Option A”.

When it comes to buying a stairlift, a device designed to physically carry you or a loved one up and down the stairs, we believe that the best way to answer the question, “How do I know which stairlift to buy?” is this:

  • Find a qualified, experienced company whom you can trust

  • Ask this company to help you find a safe and reliable stairlift that meets your needs, and at a fair price

  • Make sure it is a good quality piece of equipment with no history of recalls

  • If it is a new unit, insist on at least a two-year parts/one-year labor warranty

  • Ask if the installer has been background checked, drives a company vehicle so you know who they are, and if they work on accessibility lifts and specialty elevators for a living

  • Know how to reach the installing company after installation, including a physical location.

At Arrow Lift, our team works exceptionally hard to be the best in our field. We hope that for those of you in our service area, you will trust us to solve your accessibility needs, as we have done for thousands of others since 1985. If you are not in our service area, we might be able to recommend another stairlift company closer to you. Either way, we wish you the best in your stairlift search and thank you for visiting our website.